Strategy & Design
I work with you to define exactly What it is you want to accomplish. This can include assessing your business drivers, market/user research, competitive analysis, heuristic evaluation, and process review. Defining the What usually makes designing the How straightforward.
Whether in the home, office, lab, or remote Usability Testing can tell you a lot about what's not working with your product. I can find the right participants, run the tests, give you a report (either a bullet list of things to fix or a fancy-schmancy doc), and help prioritize what needs to be fixed and how to do it.
I work with a number of great copy writers, illustrators, graphic designers, and developers. Even though I am independent I can provide whatever your project needs by collaborating to design the right solution.
Usability Testing to find the opportunities for change after a recent redesign (pictured). Recruiting, test development, facilitation, and reporting.