We help organizations cultivate digital excellence and deliver usable, accessible, and inclusive products & services.
Since 2008, we’ve helped organizations of all sizes realize the potential of digital transformation with our lean and measurable approach to system strategy, service design, experience design, and continuous improvement.
With ubiquitous connectivity—from people to machines, computers to smartphones, and any other device you can imagine—insight, impressions, and engagements can be gathered, shared, and acted upon like never before.
In this connected age, customer experience excellence and service delivery efficiencies are the two greatest areas of opportunity to capture and grow market share and stave off disruption.
It’s the quality of processes, analysis, and path to implementation you undertake that will help your organization not just survive, but thrive in the connected age. That’s where digital excellence becomes essential to your success. And that’s where we excel.
Say Yeah! We drive business with digital.
The goal for Pall was to improve on their existing filtration systems by providing a connected, smart filter to their customers.
The journey mapping exercise for Pall involved focusing on the user group for industrial filters. There were two key people or personas to cover: the machine operator and the factory manager. Both groups were dependent on one another to ensure the factory continued to operate, so both journeys were essential to understanding the factory system.
The resulting smart interface fed by a smart filter meant that the factories would operate even more efficiently, giving our client more capability to up sell customers to the smart filter system, and charge accordingly.